Rhode Island’s Travel Leaders agent profile passes major muster to be included on nationwide Travelleaders.com consumer site

EAST GREENWICH, RI – (October 23, 2012) Today, Rhode Island’s Travel Leaders announced that one of their experienced travel agent experts are among a very select number of Travel Leaders nationally who is being profiled on its national website, Travelleaders.com. According to Judy Clappin, owner and President of the Travel Leaders/Donovan Travel, travel agent expert Helene Baillargeon is being showcased to the traveling public nationwide so they can be matched with the right travel agent based on their individual and specific needs. In order to be profiled, all participating Travel Leaders agents must provide detailed biographies, experiences, destination knowledge, specializations, certifications, awards, and photos.

“We’re thrilled that Helene is among a very distinguished group of Travel Leaders nationally who have succeeded in passing the very strict quality control guidelines necessary to be included in the official launch of this exciting new consumer tool,” noted Clappin. “But in particular, we’re very proud that Helene has exceptional travel industry credentials that will provide any traveler both here in Rhode Island and nationally with peace-of-mind that they’re dealing with someone with such extensive knowledge and expertise.”

“Since its inception, Travelleaders.com has always provided consumers the ability to find the Travel Leaders location nearest them. Now, providing our best travel agents’ profiles online takes the consumer experience much further and offers travelers an exciting new opportunity to browse for the travel agent spet who most appeals to them,” noted Roger E. Block, President of Travel Leaders Franchise Group. “Those who are currently featured on our website provide a full representation of their expertise and knowledge – including all their destination and lifestyle certifications – along with photos and biography. This enables consumers to select the agent that best matches their individual needs for personalized service that no online travel site can touch.”

Block indicated that prior to going live, Agent Profiler went through extensive quality-control audits to ensure that Travel Leaders’ high level for minimum standards was being strictly adhered to. “We’ve reminded all participating agents that ‘you only have one chance to make a first impression,’” Block added. “Our brand promise to the consumer is that ‘when your journey includes us, you travel better.’ We hope that the journey for many more consumers begins when they visit Travelleaders.com where they can find the ideal agent who will counsel them on how they can travel better.”

Participating Travel Leaders travel agents – including Baillargeon – can be found on Travelleaders.com’s “Why Use A Travel Agent” webpage, where Agent Profiles are randomly rotated in the upper right hand side. Consumers can also set specific criteria for the type of agent they desire, based on destination knowledge, travel interest specialties, desired location of the agency, and also by agent name. Baillargeon’s highlighted destination knowledge and specialization includes Australia, the Caribbean, Italy, the Mediterranean and the Hawaiian islands.

“Through our ‘Why Use A Travel Agent’ page, we make a point of informing travelers about all the benefits that working with a knowledge travel expert can offer,” explained Jose Ferreira, Vice President of Travel Technology and Marketing Operations for Travel Leaders. “Our agents – including Helene – take enormous pride in being there for their clients from the moment they start planning their vacation right up until the time they return home. Our Travel Leaders have their clients’ backs throughout their journeys, and our agents provide incredible value in taking care of all the smallest of details.”

“Anyone can place destinations and promotions on a website, but Travel Leaders is moving consumers from an online experience to a one-on-one personalized experience with spets ready to speak with expertise and passion,” Block explained. “The human contact with a spet is an essential part of the Travel Leaders difference. We’re proud to include Helene Baillargeon among them for consumers throughout the United States to see for themselves.”

When your journey includes us, you travel better. Let your journey begin by visiting the experienced travel experts at Donovan Travel with three convenient locations in East Greenwich (401-885-3500), Cranston (401-942-7700) and Woonsocket (401-766-1720) or online at www.donovantravel.com.

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Avatar About the Author: The Rhode Island Small Business Journal is a printed monthly magazine and an online resource for the aspiring and start-up entrepreneur and small business owner.

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