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Social Video Marketing: What We Know for Sure

By: Simply Measured

Lucy Hitz

 

In the ever-changing social ecosystem, it can be hard to make definitive statements about what works and what doesn’t, but here’s a breakdown of where the truth lies for social marketers today.

1. Start with One Simple Question

What do you want to accomplish with this video and/or video campaign (if you could only pick one thing)?

This question may seem, well, obvious. But, when you’re starting a new marketing approach, you need to be clear from the very beginning about what the core value is for your brand. You will have to shift time, resources, and probably ad budget away from other channels. What makes it worth it for you?

One of our audience members wanted guidance on building a social video strategy for his brand, which focuses on professional services—a more unique use case for social video. We asked him a question back: “What do you want to get out of this video for your brand?” He responded eloquently, saying that he wanted to show customers and prospects the humans behind all the work output, and convey their different product offerings in a way that’s clear and concise.

10 Tests for Video on Facebook

We said, congratulations! You have outlined the heart of your social video strategy. Once you get super specific about what you want to get out of social video, the path to get there becomes more clear. A series of interviews with employees about why they love what they do, social-sized case study videos, and workplace culture videos would beautifully fit our audience member’s needs.

Action Item: Write this question down, and answer it. If you’re stumped, have casual conversations with other team members about what they would want to get out of social video. If it would help, get everyone in the same room and do a quick round robin to get everyone’s perspective on the issue. This will also help you get initial buy-in from the rest of your marketing team.

2. Build Your Overall Strategy

Do not begin with social video without a plan and robust strategy. This will allow you to test, optimize, and report out to key stakeholders in a way that is more likely to lead to success and definitely more likely to get you the resources you need. If you’ve been reading this blog long enough, you know what that means. Next stop, data!

  • Look at the data: Which audience are you reaching today? What content are they looking for? Don’t try to fit a square peg in a round hole. The only way to make sure you are building a video content strategy that will resonate with your target audience is, first, to define that audience.
    • Age
    • Location
    • Life stages
    • Where are they at in the funnel?
    • Behaviors
    • Where are they spending their time?

Then, see what kind of messaging and campaigns are resonating with the audience you land on today—both from your brand and around topics related to your brand. That’s where listening can be a great help. 

  • Create a theme for each channel. Treat each channel like the unique ecosystem that it is, from format to audience behavior. 
  • Set content pillars on each channel. This will guide your content creation, and make the content creation process a no-brainer. Jen did this for a client who wanted to build out an Instagram Stories video strategy. The overall theme was “Celebrate Local,” and the content pillars Jen recommended the client focus on were:
    • Lifestyle
    • Customer Stories
    • Product Features
    • Behind-the-Scenes
    • Educational

This was based, of course, on the research she had done.

4. Nail Down Your Goals and KPIs Now

How will you know you’re winning? Because you’re setting a goal and tracking towards it regularly with KPIs (Key Performance Indicators)!

Let’s say you have two goals for your video strategy: increasing positive brand sentiment and increasing brand awareness. You might want to focus on brand sentiment as a KPI, and video shares.

Choose one of the KPIs below that best fits with your goals:

  • Engagement
  • Website Traffic
  • Awareness
  • Sentiment
  • Mentions
  • Selling

Do this both for your entire social video strategy and for each campaign/video you put together. Then you’ll be able to report back and say, “This video campaign accounted for 40% of our engagement growth in Q3,” or, “This video campaign has us 70% of the way towards our overall goal for social video this year. Way to go, team!” Tracking your KPIs on a regular basis will also ease the process of optimization as you go along.

Action Item: Not sure where to start for exact numbers? Look back at past numbers and set a goal that is attainable. Maybe a stretch…but always attainable.

5. Time to Brainstorm

Get the smartest minds in your organization in the room. These don’t necessarily have to be members of your marketing team. They can be members of your support team who know your customer needs and issues well. They can be members of your analytics team. Include everyone who would have valuable input and be a good advocate for your social video strategy. Here are the questions you should talk through:

  • What are the biggest conversation topics around your brand’s core themes?
  • How do you want to fit into the conversation?
  • How should your video make your audience feel? 
  • How should your video make your audience behave? 
  • What is the best format to convey your message? The best social channel?

6. Production Tips

Yes, there were a lot of cat GIFs in our presentation—but a lot of valuable information, too! When it comes to production time, start with a storyboard.

This will help you stay organized, and it will be especially helpful if you are having someone else or people at various locations create video content for you. You can get as detailed as you want, even giving a frame-by-frame breakdown.

And, of course, make sure you have all the tools you need to do the job well.

 

7. Deploy—and Report

Remember that there is a time and place for every kind of analysis. Here are some effective ways to slice and dice the data so that you understand the specifics of what’s working, what’s not, and how you need to optimize. Content labeling can be especially effective with this.

20 Tips for Success: Web dev’s top picks & recs & free tools   

NEWPORT, RI — Newport Interactive Marketers will gather in-person for “20 Tips for Success: Web dev’s top picks & recs & free tools”. Join #NIMRI fornetworking at 6 p.m. and followed by an interactive presentation from web professional John Picozzion Thursday, May 31, from 6-9 P.M. at Parlor Bar & Kitchen inNewport, Rhode Island.

 

Like other NIM Events, this event is FREE and open to the public, but spots fill up quick! Pre-register at bit.ly/NIMevents.

 

With technology advancements moving at lightning speed, it’s important to stay up on the latest and greatest web tools that will set your business up for success. Guest speaker John Picozziwill be sharing his pro tips for not only managing your website but also managing your business. In this NIM talk, you’ll learn:

  • The new and exciting tools and services available to you that can help your business run better.
  • How to get the most out of web services or tools.
  • Why certain tools are better than others depending on your business.

 

Whether you’re a small business owner or a sole entrepreneur, you won’t want to miss this FREE talk that will help you get the most out of tech tools.

 

 

Meet John Picozzi

 

As a Senior Drupal Architect at Oomph, John Picozzi’sclaim to fame is being the resident Drupal enthusiast. It’s important to him to be part of the Drupal community,and at-large, in every way he can. Sharing knowledge, staying curious, and trying new things is definitely thename of the game.

He is an Acquia-certified Site Builder, Drupal podcaster, and an adjunct professor at Johnson & Wales in Providence, RI. His Drupal work includes projects for CVS Caremark, Leica Geosystems, Blue Cross Blue Shield, and Marriott International. One of his favorite activities is sharing what he has learned. After receiving his degree in web development and internet commerce from Johnson & Wales University, he was invited back to mold young minds in the Graphic Design & Digital Media department, which is something he finds really rewarding.

The growing in-house team is a Drupal force to be reckoned with, and he am proud to lead that effort. He is a co-organizer of the Drupal Providence Meetup, which takes place at Oomph, and of New England Drupal Camp. He also co-hoststhe bi-weekly Talking Drupal podcast that you should check out.

When Is the Best Time to Post on Instagram?

Instagram, as a highly visual network, is quickly gaining the attention of businesses trying to boost engagement on social. By now, marketers already know the value of photo and video in their social marketing strategies, and Instagram provides the perfect platform for you to share a variety of photo or video content and interact with your audience in new ways.

The Social Media Marketer’s Testing Guide

 

 

 

Instagram recently introduced polls in Instagram stories, allowing you to ask questions and see results of friends and followers as they vote. For marketers, this opens up a whole new platform to gain better insight into customer needs, gather feedback on products and services, and increase engagement between your brand and its followers on social.

Users also can now reply to Instagram stories with videos and photos—including those precious selfies and boomerangs. Replies are sent directly to users’ inboxes, and with a simple tap, they can view responses from their friends. Visual conversations are now common among social networks. This could mean that interactions with followers could produce user-generated marketing content simply through photo and video responses from users.

As Instagram continues to mature into one of social’s most-used networks, now with more than 800 million monthly active users, it becomes increasingly important for brands to identify the best days and times to post so that their target audiences engage, and continue to stay engaged, with their brand.

Here’s what the data tells us are the best days and times to post on Instagram.

Best Days to Post on Instagram

CoSchedule and TruConversion claim that posts published on Monday, Wednesday, and Thursday see the highest levels of engagement. Avoid posting on Sundays, as this day experiences low levels of engagement. Be sure to save your best Instagram posts for the weekdays—specifically Monday and Thursday.

Keep in mind that these days and times are based off of general trends. In order to establish the best days and times for your brand, you may need to collect and analyze data that are specific to your brand. This is where social analytics solutions can help.

Using Simply Measured Social Analytics, we can dive deep into Coca-Cola’s Instagram account to identify days within the past couple of months that have generated the most engagement.

We can see spikes in engagement on three particular days: August 5th (Saturday), August 11th (Friday), and July 4th (Tuesday and a national holiday).

These high-performance days for Coca-Cola go against the general trends outlined above, making it important for Coca-Cola to now determine why these days drove so much engagement: Was it the type of content that mattered most? Was it effective to leverage Independence Day to boost brand engagement?

When determining peak days and times to post on Instagram, the best data to rely on is first-hand data you’ve either collected manually or by using social analytics solutions. The needs of your audience and their behaviors on Instagram can greatly differ from the general Instagram audience.

Best Times to Post on Instagram

Tuesday at 2 p.m. is the most-effective day and time to post on Instagram, according to CoSchedule. Later claims that posts sent between 7 p.m. and 9 p.m. typically see the lowest levels of engagement. Hopper, an Instagram post-scheduling software, found that that the best time to post on Instagram is between 6 p.m. and 7:30 p.m. during the week and around 11 a.m. on the weekend.

These general trends may not align with when your audience is engaged with your brand on Instagram. When you collect your own social data, start by aligning your posts with these general guidelines and adjust your schedule accordingly, based on the level of engagement generated during various times of the day.

The general consensus seems to be that there really isn’t a true best day and time to post on Instagram, the argument being that Instagram engagement depends on many factors, including industry, the type of content shared, or posting frequency.

Posting a video on Instagram at 9 p.m. gets 34% more interactions.

Source: CoSchedule

Posting Frequency

A white paper by Union Metrics examined Instagram profiles of 55 brands and found that most brands post an average of 1.5 times per day. This doesn’t necessarily mean that this is the optimal number of posts to achieve peak engagement. In fact, the paper also found no negative impact on engagement from brands who post multiple times per day. Sometimes, bigger brands can even get away with posting less frequently.

Coca-Cola posted just 15 times to their Instagram between July 1 and September 21, 2017, which is well below the one-post-per-day suggestion mentioned above. Coca-Cola still was able to acquire nearly 124,000 new followers within this timeframe. As a well-known global brand, Coca-Cola is one brand that continues to drive engagement because of its status as a leader in the beverage industry, making it a bit of an anomaly. Generally, the more posts a brand shares on Instagram, the more engagement the brand will receive.

An article from Forbes argues that the frequency of posts doesn’t matter as much as the quality of the post and the consistency with which you post. Whether you post every hour or just once per week, a consistent posting cadence will keep your audience engaged. Accounts that abruptly decrease their post frequency lose followers quickly.

As you build your Instagram strategy, one thing should stay top-of-mind: the best data to inform your strategy is the data you collect specific to your brand. This is also not a “one and done” process: continue to test different times and days to post on Instagram, and look for trends in how your audience engages with your brand.

9 Hashtag Marketing Tactics That Actually Work

With social network updates happening faster than you blink, using hashtags to raise brand awareness is not as easy as adding # to your target keywords.

Brands must not only rely on the popular hashtags now, but also must be aware of emerging trends among consumers and influencers. This helps optimize your hashtag usage so social media users don’t miss your posts.

10 Social Lessons from Instagram Innovators

To increase their reach among an increasingly global market, more brands use social media analytics tools to change their hashtag marketing strategy and keep up with shifts in trends the second they happen. It pays to know how to market hashtags, but first you have to know how to get the most out of them.

Don’t worry—we’re here to help. Here are nine hashtag marketing tactics that actually work.

1. Research Keywords vs. Hashtags

Like your target keywords for search engine optimization, you should research hashtags via keyword analysis before using them in any campaign. Find out the volume and frequency of posts related to your chosen hashtags. Research variations of your hashtag to see what is used the most.

Easily run keyword and hashtag analysis with Simply Measured Social Listening.

You can easily search for the top or trending hashtags using tools built in to your chosen social network, or through more powerful hashtag analytics like Simply Measured.

On Instagram, users can type a hashtag in the search bar and instantly see the number of posts tagged with that particular word or phrase with results organized by “Top Posts” and “Recent Posts.” Here are the results found when searching Instagram for #Soda with some big brands featured in the top posts.

Find out which hashtags your fans and influencers in your target markets use and join in on their conversations by using the same keywords and tagging their usernames.

2. Use Branded Hashtags

It’s a no-brainer to use your brand name as a hashtag. However, there are a variety of other ways to grow buzz around your company. One way is to use slogans or keywords designed around a specific marketing campaign as hashtags.

Posts with the hashtag #ShareaCoke surged after the beverage maker launched a campaign featuring Coke bottles imprinted with common names, encouraging others to share a drink with a “Brian” they knew, or their “Sis.”

Source: Coca-Cola

The Coca-Cola’s “Share a Coke” hashtag connected with the brand’s audience and naturally spread to people within their networks. Social media users Tweeted pictures of names of loved ones or friends found on Coke bottles with the hashtag #ShareaCoke, with many tagging others so even more people knew about the promotion.

3. Celebrate Special Days and Seasons

Social media is usually flooded with themed hashtags during the holiday season, and you can tailor these hashtags to suit your brand. If you were a food or beverage company, you could use hashtags like #HolidayEats or #HolidayFood to boost interest.

There are also particular hashtag holidays dedicated to countless foods, causes, and occasions you could build a hashtag campaign around. For example, Sonic Drive-In shed light on the need for teaching children about handwriting skills with the hashtag #NationalHandwritingDay.

4. Promote Branded Hashtags Via Giveaways

Hashtags work not only with annual holidays, but also with famous events, pop culture happenings, and other festivals like SXSW and Coachella.

These event names lend themselves as their own branded hashtags during promotions, such as product or prize giveaways. Since events like film and music festivals are talked about year after year, these hashtagged posts get plenty of views.

In fact, Forbes wrote about the most-used hashtags at SXSW, including #EsuranceAccess by Esurance, which is the official home and auto insurance sponsor of SXSW. During Esurance’s marketing campaign at the festival, the company held giveaways and encouraged festival-goers to use its hashtags. In total, the brand’s hashtag collected 32 million impressions and had a reach of more than 6 million.

5. Listen to What Users Are Actually Saying

Use a listening solution to understand what people are saying, build content and campaigns around this conversation on a quick turnaround, and directly respond to users talking about your target topic, especially those with big reach.

When a winter storm hit the East Coast earlier in the year, Dunkin’ Donuts capitalized on trending posts using hashtags related to the blizzard. In one post, the donut maker Retweeted a fan’s post and took it a step further with another post asking others to share pictures of their own Dunkin’ Donuts coffee or other beverages.

This was a good opportunity for Dunkin’ Donuts to interact with fans and encourage a positive experience with its followers.

6. Partner with Influencers in Your Industry

If you know your audience well, you know which influencers they follow and care about. Partner with these influencers on campaigns and create a branded hashtag to go along with it.

For instance, Instagram user Oliveandrye featured the hashtag “chewyinfluencerprogram” to promote the online pet store Chewy and collect all the sponsored posts in the campaign in one place.

Using branded hashtags for influencer campaigns makes it easier to track performance and increase brand awareness.

7. Perform Better with Competitive Analysis

Even if you’re confident you’re up-to-date on trends in your industry or market, it’s worth checking out what your competition is doing to avoid falling behind.

When researching your competitors, take note of the exact hashtags they use, the campaigns associated with them, the follower engagement around these posts, and reported outcomes.

Run regular competitive analysis with Simply Measured Social Analytics.

Once you’ve finished your competitor analysis, you’ll likely uncover some content ideas you hadn’t considered before. Use all the data you collected to come up with new hashtag campaigns for your own brand.

In addition to the built-in hashtag search features on social media platforms, you can also use more advanced analytics tools to create improved social media posts, blogs, and more.

8. Start Using Twitter Chats

Post about Twitter chats with your hashtags to spark conversations between users that can eventually lead them to want to learn more about your brand. For example, if you’re in the financial services industry, you could start a chat to celebrate National Financial Literacy Month.

There are generic hashtags for Twitter chats like #MoneyChat, or you could even insert your brand in the chat’s hashtag. Things like this help start the conversation with your followers.

To get responses to your discussion, come up with questions about your chosen topic and let your followers know when you will hold the chat in advance.

Experian tagged participants from its #CreditChat, so followers of accounts in the same industry like the NFCC know Experian through this hashtag. The credit reporting firm also used the hashtag #FLM18 to bring attention to Financial Literacy Month and join the conversation with other users celebrating the month.

9. Measure Reach of Hashtag Campaigns

As you come up with strategies for hashtag campaigns, how you measure your results will impact your success now and in future marketing efforts. To measure the impact of your hashtag campaigns on your followers and current business pages on social media, be sure to monitor the following:

  • Mentions: Effective hashtags should inspire followers to interact with your brand, including mentioning your hashtag in posts. Monitor the number of mentions to determine whether followers think your brand message is memorable and shareworthy.
  • Views: These are views related to hashtagged posts, your business page, or related content like videos. Compare your views before launching a hashtag campaign and after to see if you achieved your goal of getting more eyes on your brand. Also try to compare organic vs. paid views for posts with hashtags. More organic views indicate there is bigger buzz around your brand as users are sharing posts with your hashtag with their networks.
  • Followers: Ideally, you should see your follower numbers grow after a successful hashtag campaign. If numbers stay the same, redo the keyword analysis step of your marketing strategy.

With analytics tools, you have more insight into what is working for your hashtag marketing strategies and how to improve future campaigns. For example, it’s easier to identify influencers based on their number of followers or other metrics after analyzing your hashtags and social media posts.

Through optimizing your hashtag strategy, you can grow the stage for your brand message and have more meaningful interactions with consumers that ultimately go beyond social media platforms.

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