Traits of a disorganized business

Do you expect high-quality service, attention to detail and a great experience when dealing with a business? I know I do!  How many times have you left one business for another because their staff was disorganized? Have you ever lost a client due to your disorganization? When a business is disorganized, there are important qualities that are lacking.

Can you relate to the characteristics below? If you can, you may need to make some changes to the way your business functions.

  • How quickly do you return phone calls or emails?  We all would like a prompt response when dealing with a business. Even if you don’t have time to respond, at least acknowledge the fact that you received the message and give them a time when you will be able to talk or email.
  • Missing scheduled appointments or showing up late for appointments? If you are a disorganized professional, please don’t make excuses why you missed an appointment or arrived late. Get organized and this won’t happen. Your client made the effort to get there and be ready for your appointment on time, and you should do the same.
  • Physical files strewn all over the office? It makes you wonder if your personal information will get mixed in the piles that are all over the office. If you have files on your desk and on the floor, I will guarantee that at some point clients’ files have been mixed.  Your clients will take note if the files are all over the office and will form an opinion about the way you conduct business.
  • Are you efficient with handling your client’s business?  Even if you are really busy and just can’t follow up, but you know you should, make a quick call or email to let them know that they are on your to-do list.
  • Distracted and unable to focus due to your disorganization? If you are distracted, your clients will pick up on this and will feel that they don’t have your full attention. Each client wants to be treated like they are your favorite and most valuable client.
  • Is your office in disarray? You will see files all over the floor, memos cluttering the bulletin board or taped to the wall, sticky  notes stuck all over the desk,  business cards everywhere, random paper piles all over the desk. This environment doesn’t make a great impression on your clients, especially if your client is organized.
  • Is your front office employee organized? If the first person your client sees is sitting at a disorganized desk, changes need to be made. Clients will immediately form an opinion of how the office functions if the first person they see is disorganized. Remember, you never get a second chance to make a first impression.

There are too many competitors out there. If you are searching for a new professional to do business with and they are both quality companies but one is organized and the other disorganized, which one would you choose?

It’s never too late to get organized. Your clients will appreciate that you are organized and will refer more clients to you and will spread the word about the great experience they have had with you. Your business will thrive and your revenue will increase. Your clients will have more confidence in you when you are organized. Your clients are expecting a great experience with you. Don’t disappoint them.

 

 

 

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