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Blue Cross & Blue Shield of Rhode Island to Open Third Retail Store, Add Weekend Call Center Hours

PROVIDENCE, RI – Blue Cross Blue & Shield of Rhode Island (BCBSRI) announced today that it is opening a third location of its retail store, Your Blue Store, in Lincoln. Along with creating an additional retail option to provide customers greater choice and convenience in planning and managing their health coverage, BCBSRI will also extend its customer service center hours to provide weekend service.  To help simplify the experience, BCBSRI will provide additional service options for shoppers leading up to the Medicare Annual Enrollment Period and open enrollment deadlines.

Since January 2015, more than 10,550 Rhode Islanders have visited Your Blue Store retail locations in Warwick and Bristol to choose a health plan, explore Medicare options, ask questions about or make payments on a current plan, or take advantage of free fitness and nutrition programming. Ninety-six percent of Your Blue Store visitors report being satisfied with their store experience and would recommend the store to a friend or family member. A full schedule of store offerings and hours is available at www.bcbsri.com/yourbluestore.

For Rhode Islanders who prefer to manage their health coverage by phone, BCBSRI’s Customer Service Department will now be available to members on Saturdays and Sundays from 8:00 a.m. – 12:00 p.m. Customer service staff members are bilingual and can answer questions about plan options, costs, physician networks and wellness benefits, as well as help individuals sign up for coverage. Customers can call (401) 459-5550/1-800-690-2583 with questions about individual/family plans, or (401) 351-BLUE (2583)/ 1-800-505-BLUE with questions about Medicare plans.

The newest Your Blue Store Lincoln is located at 622 George Washington Highway, Ste. A-06. BCBSRI will be celebrating the store’s opening on October 19 with a formal ribbon cutting.

Other store locations and hours are:

Your Blue Store Warwick
Cowesett Corners
300 Quaker Lane

Your Blue Store Bristol
Bell Tower Plaza
Unit 18
576 Metacom Avenue

Hours for all locations during open enrollment: (October 15 – January 31, 2016)
Monday, 9:00 a.m. – 6:00 p.m.
Tuesday through Friday, 9:00 a.m. – 5:00 p.m.
Saturday, 9:00 a.m. – 1:00 p.m.

About Blue Cross Blue Shield of Rhode Island Blue Cross & Blue Shield of Rhode Island is the state’s leading health
insurer and covers more than 450,000 members. The company is an independent licensee of the Blue Cross and Blue Shield Association. For more information, visit www.bcbsri.com, follow us on Twitter @BCBSRI, and like us on Facebook at fb.com/bcbsri.

 

Riverview Healthcare Community Wins 2015 RI Health Care Association Quality Award

WARWICK, R.I. – The Rhode Island Health Care Association (RIHCA) has announced that Riverview Healthcare Community in Coventry, RI is the winner of the 2015 RIHCA Quality Award.  RIHCA developed the award program five years ago to recognize skilled nursing and rehabilitation facilities that show sustained quality achievement, accomplished through a demonstrated commitment to the quality improvement process.

Projects are eligible for a RIHCA Quality Award if they demonstrate significant improvement in one of seven identified clinical areas.  These seven areas are tied in with the current quality goals of the American Health Care Association’s Quality Initiative, which in turn are priorities identified by the Centers for Medicare and Medicaid.  Applicants must show improvement sustained over a minimum of one year.

“The employees of Riverview Healthcare Community are committed to high quality care. Customer satisfaction and exceptional outcomes are their priorities and we’re proud to have them as members of our association,” said Virginia Burke, President/CEO of the Rhode Island Health Care Association.

Riverview Healthcare Community is a 190-bed skilled nursing and rehabilitation center.  On its most recent federally mandated satisfaction survey, 96 percent of the center’s residents said they would recommend the facility to others and 94 percent rated it ‘excellent’ in overall satisfaction. More information about Riverview Healthcare Community can be found on www.rihca.com or healthconceptsltdri.com.

The Rhode Island Health Care Association is Rhode Island’s largest, non-profit professional organization of skilled nursing and rehabilitation centers.  Its members are dedicated to providing high quality, accessible health care to citizens across the state.  RIHCA is an affiliate of the American Health Care Association, which along with the National Center for Assisted Living, represents more than 11,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and development disabilities.

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