HealthSource RI Releases Enrollment, Demographic and Volume Data Through December 13, 2014

PROVIDENCE, RI – HealthSource RI (HSRI) has released enrollment data, certain demographic data and certain volume metrics through Saturday, December 13, 2014, for Open Enrollment.

“HealthSource RI’s year two open enrollment is off to a good start,” HealthSource RI Director Christine Ferguson said. “Although I’m pleased with our enrollment figures to date, we still have a lot of work ahead of us as we make our way to the close on February 15. I’m confident we’ll continue to build on our success as one of the top performing exchanges in the country to benefit more and more Rhode Island families and small businesses in the new year.

“HealthSource RI is bringing transparency and competition to consumers,” Ferguson added. “To date, 48% of 2014 enrollees have renewed for coverage in 2015. Consumers are carefully considering their options and responding to increased choice and better rates on HSRI. Roughly 60% are choosing different plans when they do renew. In addition, the volume of calls, walk-ins to the contact center and website visits is more than double of that which we experienced in 2014 open enrollment.”

Year Two Enrollment Data (November 7, 2014 through December 13, 2014)

Total New Customers: 2,522
Total Renewed Customers: 9,825 (not including SHOP enrollees)
Total HealthSource RI enrollments for 2015 coverage: 12,347

Demographic Data
In addition, HealthSource RI has released the following demographic data regarding new enrollees and renewals to date (not including SHOP enrollees):


Male:  46%
Female: 54%


Under 18: 5%
18-25: 9%
26-34: 14%
35-44: 16%
45-54: 22%
55 and older: 35%

Plan type selected

Gold-level plan: 13%
Silver-level plan: 67%
Bronze-level plan: 20%
Catastrophic: 0%

Carrier selected

Blue Cross & Blue Shield of RI: 54%
Neighborhood Health Plan of RI: 43%
UnitedHealthcare: 3%

Financial assistance

No financial assistance: 12%
Advanced premium tax credits (APTC): 32%
APTC and cost-sharing reductions (CSR): 55%

Volume Data (November 7, 2014 through December 13, 2014)
Compared to 2014, HSRI is experiencing nearly twice the volume (and increasing) of last year’s figures.

Inbound Phone Calls Received: 104,147
Walk-Ins Received (Providence): 6,940
Walk-Ins Received (Warwick): 1,006
Total Walk-Ins Received: 7,946
Website Unique Visitors: 70,671
Website Visits: 125,546
Website Page Views: 254,649

Individuals must enroll and pay by December 23, 2014 for coverage that begins on January 1, 2015. The open enrollment period for individuals ends on February 15, 2015.

Small employers may enroll at their renewal date, regardless of where that date falls in the calendar year.

Medicaid-eligible individuals may enroll throughout the year.

Note about data reconciliation: It is important to know that queries of the system run at different times and on different days may produce different sets of data as people move through various stages of the application and enrollment process. Data in this release reflect reconciled numbers through December 13, 2014; therefore, these numbers may differ slightly from numbers reported publicly or in prior releases.

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